At Asbjl, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, our Return & Refund Policy provides details on how to return items and receive a refund.
1. Returns
- Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Return Window: You must initiate the return within 1 day of receiving your order. After this period, we cannot accept returns.
- How to Initiate a Return: To start a return, please contact our customer support team at 70309 99990 within the return window. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Return Process
- Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to send the item back to us.
- Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part.
- Condition of Returned Items: Please ensure that the item is securely packaged to prevent damage during return shipping. We reserve the right to refuse a return if the item is received in a damaged condition.
3. Refunds
- Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid by credit/debit card, please note that it may take an additional few days for the refund to appear on your statement.
- Non-Refundable Items: Certain items may be marked as non-refundable or final sale at the time of purchase. These items are not eligible for return or refund.
4. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item.
5. Damaged or Defective Items
- Reporting Issues: If you receive an item that is damaged or defective, please contact us immediately at 70309 99990 with photos of the issue. We will arrange for a replacement or a refund, depending on the situation.
6. Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer support team:
Phone: 70309 99990
Email id-